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Jun 11, 2008, 10:06 AM // 10:06
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#1 |
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Ascalonian Squire
Join Date: May 2008
Location: Netherlands
Profession: A/R
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GW crashes, and I don't like that
Lately my GW has been crashing, and it's not that I can sent a message to microsoft. The game totally freezes, including the sound in the background. I can't do anything at that point. No Alt+F4, no Alt+Tab, nothing works but resetting the PC. Last time it crashed I got a message though, that a serious error occured or something. I couldn't click it away or anything, cause as I already said, total freeze.
Now I don't want to continue playing, cause I'm going for my survivor title. Should re-installing everything solve the problem, or is this a known issue and is there a simple solution for it? Sorry if this topic already exists somewhere, I couldn't find it. Kind regards, Shouzen. |
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Jun 11, 2008, 11:59 AM // 11:59
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#2 |
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Site Contributor
Join Date: Apr 2006
Location: Usa
Guild: TKC
Profession: N/
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Well is the screen freezing or the comp rebooting? does this only effect gw?
also a list of your system specs would be helpful. what is the size of the gw.dat file? it should be around 3.75gb. without system specs all we can do is guess. |
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Jun 11, 2008, 12:02 PM // 12:02
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#3 |
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Desert Nomad
Join Date: Jan 2007
Profession: R/
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Need some details on what your system is and more about the crashing itself. Asking us to telepathically inspect your computer and determine its problems doesn't work out too often
Last edited by The Meth; Jun 11, 2008 at 12:06 PM // 12:06.. |
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Jun 11, 2008, 12:48 PM // 12:48
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#4 |
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Pre-Searing Cadet
Join Date: Apr 2008
Profession: W/Mo
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same thing happens to me. I have a dual core, and spec wise it shouldn't be doing this. It ruined my survivor title. Right before I was at stage 1 it froze. When I came back I was dead. It sucks, but now I get to start over as dervish.... again...
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Jun 11, 2008, 01:19 PM // 13:19
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#5 |
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Ascalonian Squire
Join Date: May 2008
Location: Netherlands
Profession: A/R
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The screen freezes, I have to manually reset the PC.
It does only affect GW, I don't have problems with anything else. The GW.dat file is 4.1 GB. System specs: AMD Dual Core 5600+ 2 GB ram 180 GB HD Radeon X1950 PRO Video card |
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Jun 11, 2008, 02:49 PM // 14:49
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#6 |
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Academy Page
Join Date: Apr 2008
Location: Australia
Profession: Rt/
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I have this problem sometimes too, it's bareable because it happens once a day if not at all.
Just freezes guild wars, doesnt happen with anything else, ive even got similar system reqs That said, i don't know how to help at all, just letting you know you're not alone, and hopefully someone knows whats causing it *Edit* While im thinking of it, i left gw frozen 3 of the times it had done so, and returned half an hour to an hour later, and one of those times, guild wars had resumed. Last edited by RahlMyron; Jun 11, 2008 at 02:52 PM // 14:52.. |
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Jun 11, 2008, 02:52 PM // 14:52
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#7 |
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Frost Gate Guardian
Join Date: Aug 2006
Location: USA, Southern California, Orange County
Guild: Tyrian Elements [TyE]
Profession: R/Mo
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guys, look into your "My Documents" folder and you'll probably find an "ArenaNet.txt" in your Guild Wars folder. Open and read it. I have the same exact problem and it just started happening yesterday!!! I've played for 3 years and this has never happened until now. Your ArenaNet.txt should look like this:
*--> Crash <--* Exception: c0000005 Memory at address 00000000 could not be read App: Gw.exe ProgramId: 1 Build: 25911 When: 6/11/2008 02:48:31 Flags: 0 *--> System <--* Name: WETWILLYHIP IpAddr: 192.168.1.103 Processors: 2 [AuthenticAMD:15:3:3] OSVersion: 6.0 *--> Thread 0xfffffffe <--* eax=07f45b28 ebx=0b4f3ff0 ecx=07f45b40 edx=07fd6940 esi=00000000 edi=00000000 eip=00864e21 esp=09bffd10 ebp=09bffd24 cs=10202 ss=001b ds=0023 es=0023 fs=0023 gs=003b efl=00000000 eax-32 07F45B08 00000000 00000000 3f3504f3 00000000 eax-16 07F45B18 00000000 00000000 00000000 00000000 eax +0 07F45B28 00000000 00000000 00000000 00000000 eax+16 07F45B38 00000000 00000000 3b6610dd 00000000 eax+32 07F45B48 00000000 00000000 00000000 00000000 eax+48 07F45B58 3f3504f3 00000000 00000000 00000000 ebx-32 0B4F3FD0 4d98f84d 0817a168 00006010 00000000 ebx-16 0B4F3FE0 00000000 00000000 00000000 00000000 ebx +0 0B4F3FF0 bd38736f bbc2b0ca bde7ef10 bd9c2c84 ebx+16 0B4F4000 be156f03 bde10cac be0bbfbc bdd18eb1 ebx+32 0B4F4010 be266cc6 be05d757 be4fedee be2c8c49 ebx+48 0B4F4020 be681ad6 be423003 be6b75c3 be44bab9 ecx-32 07F45B20 00000000 00000000 00000000 00000000 ecx-16 07F45B30 00000000 00000000 00000000 00000000 ecx +0 07F45B40 3b6610dd 00000000 00000000 00000000 ecx+16 07F45B50 00000000 00000000 3f3504f3 00000000 ecx+32 07F45B60 00000000 00000000 00000000 00000000 ecx+48 07F45B70 00000000 00000000 00000000 00000000 edx-32 07FD6920 00000000 00000000 00000000 00000000 edx-16 07FD6930 00000000 00000000 00000000 00000000 edx +0 07FD6940 07f45b28 07f45b70 00000000 00000000 edx+16 07FD6950 00000000 00000000 00000000 00000000 edx+32 07FD6960 00000000 00000000 00000000 00000000 edx+48 07FD6970 00000000 00000000 00000000 00000000 *--> Code <--* 00864E01 8945fc8b 451085c0 7e448d51 6089450c .E..E...~D.Q`.E. 00864E11 33f63975 14d9eed9 037e228b 028b4a40 3.9u.....~"...J@ 00864E21 d904b7d8 0cb08d04 b0d8c2dd dad904b1 ................ 00864E31 d800463b 7514d918 7ce18b4d f8d8c183 ..F;u...|..M.... 00864E41 c204d91b 83c304ff 4d0cddd8 75c28b45 ........M...u..E 00864E51 14ff4dfc 8d3c8775 aa8b4518 5f5e5b66 ..M..<.u..E._^[f *--> Trace <--* Pc:00864e21 Fr:09bffd24 Rt:0086382e Arg:0b4f3ff0 00000002 00000002 00000001 *--> Stack <--* 09BFFD10 07fd68e0 00000040 0b4f3ff0 07fd68e0 .h..@....?O..h.. 09BFFD20 00000040 09bffdd4 0086382e 0b4f3ff0 @........8...?O. 09BFFD30 00000002 00000002 00000001 00000040 ............@... 09BFFD40 09bfff24 07fe3ec8 07fd68e0 09bfff24 $....>...h..$... 09BFFD50 07fe67f8 07fd0fc0 09bffd70 07fd7ba8 .g......p....{.. 09BFFD60 99db3000 09bffdac 9eb860f0 00000000 .0.......`...... 09BFFD70 9eb860f0 00000000 121aada8 00000000 .`.............. 09BFFD80 00000000 00000000 09bffdd0 07fe67f8 .............g.. 09BFFD90 c0000000 09bffdd0 008628f7 00000002 .........(...... 09BFFDA0 00000001 00000002 09bfff24 07fe3ec8 ........$....>.. 09BFFDB0 07fd68e0 00000000 00000000 07fbbf50 .h..........P... 09BFFDC0 00000001 07fd0fc0 00000000 0b607610 .............v`. 09BFFDD0 01bffe18 09bffe18 00862a14 0b4f3ff0 .........*...?O. 09BFFDE0 00000000 00000002 00000001 00000400 ................ 09BFFDF0 09bfff24 07fe3da0 07fd9190 00000001 $....=.......... 09BFFE00 00000000 07f62880 00000000 07fd68e0 .....(.......h.. 09BFFE10 00000025 0b4f3ff0 09bffe60 008628c3 %....?O.`....(.. 09BFFE20 07fbbf50 09bffedc 09bfff1c 00000002 P............... 09BFFE30 00bfff24 00000002 09bfff24 07f2cab8 $.......$....... 09BFFE40 07fd9288 00000000 00000000 07fbbf50 ............P... 09BFFE50 00000001 07fd9190 00000000 080355a0 .............U.. 09BFFE60 09bffea8 008628c3 07f62880 09bffedc .....(...(...... 09BFFE70 09bfff1c 00000002 09bfff24 00000002 ........$....... 09BFFE80 09bfff24 07f2cab8 09bfff1c 00000001 $............... 09BFFE90 00000000 07f62880 00000000 07fd9288 .....(.......... 09BFFEA0 00000000 07f473f0 09bffed4 0086a852 .....s......R... 09BFFEB0 07f0bca0 09bffedc 09bfff1c 00000002 ................ 09BFFEC0 09bfff24 00000002 07f2cab8 03149b78 $...........x... 09BFFED0 00000000 09bfff34 008399cf 00000000 ....4........... 09BFFEE0 09bfff20 09bfff1c 00000002 09bfff24 ...........$... 09BFFEF0 00000002 00000000 03149c54 000008ac ........T....... 09BFFF00 07f0b4e8 00876301 00000002 07f0b4e8 .....c.......... 09BFFF10 06cf5550 00000004 00000000 00000400 PU.............. 09BFFF20 06cf5550 00000001 09bfffc4 00897888 PU...........x.. 09BFFF30 00000000 09bfff80 008618bd 06cf5550 ............PU.. 09BFFF40 00000400 00000000 03149c54 03149c54 ........T...T... 09BFFF50 00000400 00000000 00001000 00000004 ................ 09BFFF60 00000000 00000000 00000001 06cf5550 ............PU.. 09BFFF70 00001000 00000002 00000002 00000400 ................ 09BFFF80 09bfff94 00834525 00000000 759e4911 ....%E.......I.u 09BFFF90 03149c54 09bfffd4 7708e4b6 03149c54 T..........wT... 09BFFFA0 7eac16ef 00000000 00000000 03149c54 ...~........T... 09BFFFB0 c0000005 75a3f389 75a3f389 09bfffa0 .......u...u.... 09BFFFC0 09bff928 ffffffff 77059834 0018d6c3 (.......4..w.... 09BFFFD0 00000000 09bfffec 7708e489 008344e4 ...........w.D.. 09BFFFE0 03149c54 00000000 00000000 00000000 T............... 09BFFFF0 00000000 008344e4 03149c54 00000000 .....D..T....... 09C00000 0a300000 17820000 00000000 00000000 ..0............. 09C00010 00093000 00093000 189afa18 04000000 .0...0.......... 09C00020 c4260000 c6793000 c63a0000 c669c000 ..&..0y...:...i. 09C00030 4697d800 c59ca000 c651c000 c68b9000 ...F......Q..... 09C00040 c6377000 c694c000 c5620000 c690c000 .p7.......b..... 09C00050 c646b000 451a0000 c654f000 44540000 ..F....E..T...TD 09C00060 c645a000 45360000 44b10000 45d74000 [email protected] 09C00070 c635c000 c68b0800 4686b800 c587c000 ..5........F.... 09C00080 c6447000 45878000 c6560000 44c40000 .pD....E..V....D 09C00090 00000000 09c08790 00000000 09c07b30 ............0{.. 09C000A0 00000000 ffffffff c6810000 c6778000 ..............w. 09C000B0 c5900000 c67d8000 c6778000 c5930000 ......}...w..... 09C000C0 00000001 09c03660 00000000 09c088b0 ....`6.......... 09C000D0 00000000 ffffffff c5e70000 c5cf0000 ................ 09C000E0 c49c0000 c5e60000 c5cf0000 c4a80000 ................ 09C000F0 00000002 09c00120 09c02bb0 09c07b90 .... ....+...{.. 09C00100 00000000 ffffffff c5700000 45220000 ..........p..."E *--> LogQueue <--* (2) Cube texture '' file not found *--> DirectX Device Info <--* VendorId = 0x10de DeviceId = 0x0191 Version = 7.15.0011.7516 Description = NVIDIA GeForce 8800 GTX Compat = 0x01002001 VidMem = 2016 MB *--> DirectSound Device Info <--* 3D channels = 32 2D channels = 32 EAX support = None Device count = 3 ...or something similar to it? ....anyways, I have been quite frustrated as this has happened many times now. Recently I got back into Deathleveling in Presearing Ascalon. I did the setup with my W15 and came back 8-9 hours later to it freezing and the audio looping. My progress has been lost the last two attempts to deathlevel. As you probably do, I have to restart my computer because there's basically nothing else you can do. This is quite frustrating and I have sent ArenaNet already with a support ticket describing all this and attaching the "ArenaNet.txt". I also attached a GW "Test My Computer" report to them. They replied back saying my Nvidia Drivers weren't up to date. Turned out mine werent, so I updated them and the same problem still happens! So don't think updating display drivers will fix the problem. I have just now resubmitted a reply with the status to ArenaNet Support. We shall see what they say! -Thomas PS. my computer specs: Aleinware Aurora 7500 Windows VIsta Home Preumium, SP1 AMD Athlon 64 X2 Dual Core 5600+ (~2.8 GHZ) 3070 MB RAM (Actually I have 4 GB) Nvidia GeForce 8800 GTX 768 MB w/ latest Display Drivers, DirectX 10 |
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Jun 11, 2008, 02:55 PM // 14:55
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#8 |
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Site Contributor
Join Date: Apr 2006
Location: Usa
Guild: TKC
Profession: N/
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This seems like a driver issue. specifically a video driver issue or a heat issue.
I can say to look into different drivers. Sometimes the newest drivers are not the best. blow out the comp, outside, with a can of computer duster. as for wetwill what drivers are you using? I am running 169 flawlessly. Last edited by zamial; Jun 11, 2008 at 02:58 PM // 14:58.. |
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Jun 11, 2008, 03:00 PM // 15:00
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#9 |
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Frost Gate Guardian
Join Date: Aug 2006
Location: USA, Southern California, Orange County
Guild: Tyrian Elements [TyE]
Profession: R/Mo
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zamial, i used to do death leveling with this computer all the time. the funny thing is.. my old display drivers before i updated them were from a release date of 11/07 and I did plenty of death leveling then. I just updated the drivers to a release day of 5/2/08 just last night and same problem. So I don't think its a driver issue as I was able to deathlevel before the updating.
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Jun 11, 2008, 04:15 PM // 16:15
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#10 | ||
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rattus rattus
Join Date: Jan 2006
Location: London, UK GMT±0 ±1hr DST
Guild: [GURU]GW [wiki]GW2
Profession: R/
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Quote:
Quote:
__________________
Si non confectus, non reficiat
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Jun 12, 2008, 09:59 PM // 21:59
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#11 |
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Frost Gate Guardian
Join Date: Aug 2006
Location: USA, Southern California, Orange County
Guild: Tyrian Elements [TyE]
Profession: R/Mo
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here's something to ask: do you have vista or xp? if you have vista, you should have definitely gotten about 7-8 updates on 6/10/08 from "Windows Update". 3 of the updates were probably security updates. These freezing problems only started happening the day i installed these updates. There isn't quite possibly any other cause of the problem I can think of as Anet Support has had me run a memory torture test and it passed easily, and a diagnostic EVEREST hardware test. I'm testing my gws right now to make sure it can withhold long hours without any freezing. So far today, ever since i uninstalled the 7 updates for 6/10/08, guild wars has so far ran perfectly w/o any problems or freezing for the past 2-3 hours. I will continue to keep it running as I'm gone to summer class. What do you guys think? 90 % right now I'm convinced the security updates created some instability on my system and therefore could be causing those RANDOM freezing problems. for the past 2-3 hours since, its working fine! the real test will be when i conduct a charr-deathleveling test over night tonight for about 8-9 hours in presearing and see if it is ok in the morning. hope this helps.
Thomas |
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Jun 13, 2008, 02:58 PM // 14:58
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#12 |
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Frost Gate Guardian
Join Date: Aug 2006
Location: USA, Southern California, Orange County
Guild: Tyrian Elements [TyE]
Profession: R/Mo
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ok nevermind, the 6/10/08 updates from Windows Update didn't do anything to cause this whole thing. I have uninstalled them yesterday and conducted another charr-deathleveling session through this last night and this morning, 7 hours later, it was frozen again with same looping. BLAH
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Jun 15, 2008, 05:58 PM // 17:58
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#13 |
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Frost Gate Guardian
Join Date: Aug 2006
Location: USA, Southern California, Orange County
Guild: Tyrian Elements [TyE]
Profession: R/Mo
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Guys I have fixed the crash problem!
Well, after much trouble shooting some more and with 3 hours of on-the-phone support from Alienware, and some help from some friends, I believe I have fixed the problem! First, Alienware conducted remote assistance with my computer so that they could see all error logs and information that ArenaNet has seen. They had me take out my memory sticks and did a Windows Memory Diagnostic Test for each and every individual memory stick, one at a time. There were no problems found on any of the 4 1GB memory sticks. They also downloaded HWMonitor which tests and displays hardware component temperatures and saw that my hardware temperatures were very good, so the crashing has not been a source of overheating or memory stick hardware problems. Ok so First of all, with the grand help of AreaNet Support, Alienware Support, and my in-game friend!! An alienware agent looked at my virtual-pagingfile memory settings in Vista and saw that Windows Vista was set to manage my virtual memory automatically, and they were at low numbers. So the agent input a custom minimum PF usage of 2048 and a maximum of 4096. The agent said that when the computer runs out of virtual memory by going over the virtual memory limit, it starts to barrow memory from the boot harddrive, and when that happens, it crashes the hard drive and thus, GWs crashing along with my OS. It makes perfect sense since when the crashes would occur, I wasn't able to access task manager or anything part of Vista to end GWs, so my OS was crashed too. Now that higher custom numbers are inputted, more PF memory is available for better performance and less chances of memory dumps. I also took my in-game friend's advice and switched the minimum and maximum numbers both to 4800 (b/c i have 4GB of memory) to prevent fragmentation of the PF memory, which could cause a crash for sure. Now what was the main cause of my PC going over the virtual memory limit at the time of crashing, was my SCREENSAVER! Think of the problem thats been happening, it only happens when I'm idle and never when I'm actually playing right? What is on when I'm away? My screensaver. I have my screensaver in Vista set to playing personal videos and photos, and since some videos are really large in filesize and have different codecs to play them, this is the cause of the PF-virtual memory dump and possible instability with GWs and codecs running simultaneously. Therefore, my memory got too high over those low set limits, and crashed the hard drive, then that crashed GWs when I was idle DL. Since I have the screensaver set to select photos and videos at random, thats why the crashes would happen so inconsistently; 45 minutes after I go idle, and sometimes up to 7 hours later! It all makes complete sense to me as turning off my screen saver and making sure those PF-virtual memory settings are custom set to higher-fixed numbers, I ran a deathleveling session last night 6/13/08 and viola! I woke up this morning 8 hours later and no crashes, no problems! I just ran 2nd test by deathleveling this last night and no problems again! wooooot. I think it would have been a while longer at least if my in-game friend didn't help me realize my screensaver could be the cause, but I'm glad he did! Thought I would never DL again and complete LDoA title. After months of breaking from DL, I'm back on my way to lvl 20! WOOT! LVL 15 and 61 % to lvl 16. Crash problemo is solved! Thomas Last edited by wetwillyhip; Jun 15, 2008 at 06:00 PM // 18:00.. |
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